Many businesses are frustrated by the gap that seems to exist between their daily operations and IT.
It is a near impossible feat for IT to deliver, because it simply does not speak business, and visa versa. But the divide can be overcome.
ENHALO (Pty) Ltd (previously known as Evolv Networks) can bridge this gap by defining the framework that allows the business to communicate easily and effectively with IT.
The result – business objectives can be met and IT can maintain an acceptable level of service.
Start With The Business Objectives
Defining the framework starts with strategic discussion to determine the objectives of the business and how it affects IT.
This allows each department to communicate their plans and how they would like to implement them. IT can then determine the cost and workflow process involved so budget allocations can be made based on the biggest return on investment. Without IT’s input at this stage of the planning, budget is often channelled to departments making the most “noise”.
Technology vs. Business Service SLA’s
Many businesses have an all-inclusive Service Level Agreement (SLA), which simply states a 100% uptime target with their IT Partner or IT Department. This is very unrealistic since there are single points of failure which easily compound into combined downtime of more than this target.
That being said, most business systems do not have to be 100% available all the time. For example – payroll would only need to be available 100% on the 25th of every month between 8am and 5pm. For the rest of the month they do not need to be online.
Heads of departments have no interest in the puzzle of computer equipment, but rather whether their ERP, Payroll or Internet Services are operating optimally when they need them.
ENHALO (Pty) Ltd (previously known as Evolv Networks) transfers your business from a Technology-Based Agreement, which fixates on the uptime of individual pieces of equipment, to a Business Service Based Agreement.
This ensures that your availability and performance expectations for each department are met, limitations are identified and this is all captured in the SLA.
The business goal posts are defined, IT is clear on the expected outcome and both parties are aware of the possible limitations.
If this is a goal you would like to achieve, get in touch today.
